Your information is completely safe — tk10's Privacy Policy

This Privacy Policy ("Policy") applies to the use of tk10's website and related services. It explains what personal information we collect from you, how that information is used, stored and protected, and what rights you have regarding your own data.

By using the tk10 platform, you are considered to have given your consent to the terms of this Policy. If you disagree with any term, please stop using our services and contact us at [email protected].

tk10 collects the following types of information in order to provide its services properly:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification purposes)
• Email address and mobile number
• Current address and country of residence
• National ID card or passport details (for verification where applicable)

1.2 Financial Information

• bKash, Nagad, Rocket or Upay account details (for processing transactions)
• Deposit and withdrawal history
• Wallet balance information

1.3 Technical Information

• IP address and device identifier
• Browser type, operating system and screen resolution
• Site visit times, session duration and page navigation history
• Data obtained from cookies and similar tracking technologies

1.4 Gaming Activity Information

• Records of bets, game sessions and game types
• Bonus and promotion usage and wagering history
• Responsible gaming settings and restriction details

tk10 uses collected data only for legitimate and necessary purposes. The main purposes are listed below:

• Account Management: Registration, login, identity verification and ensuring account security.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket and Upay, and resolving errors.
• Legal Compliance: Anti-money laundering (AML) and Know Your Customer (KYC) processes.
• Service Improvement: Analysing platform performance to enhance the user experience.
• Customer Support: Providing assistance via live chat or email and resolving complaints.
• Responsible Gaming: Identifying patterns of excessive play and ensuring appropriate support is available.
• Fraud Prevention: Identifying suspicious transactions and activity to keep accounts secure.

Your personal data will never be sold to third parties. tk10 uses data only for the purposes stated in this Policy.

tk10 follows industry-standard technologies and practices to protect your data:

• SSL Encryption: Every page and transaction on the site is secured with SSL/TLS encryption, eliminating the risk of data interception or theft.
• Firewall and Access Controls: Only authorised staff can access specific data on a need-to-know basis.
• Regular Security Audits: Regular audits and tests are conducted to identify system vulnerabilities.
• Data Minimisation Policy: Only the data strictly necessary to provide the service is collected.

Data Retention Period

Data is retained for a defined period based on legal obligations and business needs. Even after an account is closed, certain data may be kept for a set period for legal reasons. Once that period has passed, data is securely deleted or anonymised.

tk10 may share data with third parties only in the limited and specific circumstances described below:

4.1 Service Provider Partners

Necessary data may be shared with trusted technology partners for payment processing, identity verification, fraud prevention and platform analytics. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

If disclosure of data is required as part of a court order, regulatory authority directive or legal process, tk10 is obliged to comply. In such cases, only the specific data requested will be provided.

4.3 Business Changes

In the event of a company merger, acquisition or asset transfer, user data may be transferred to the relevant party, subject to the terms of this Policy remaining in effect.

Outside of the three cases above, tk10 never sells, rents or exchanges your personal data with any other party.

The tk10 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the functionality of the site.

5.1 Essential Cookies

These cookies are necessary to keep login sessions active, manage security tokens and save preferences. Disabling them will impair the core functionality of the site.

5.2 Analytical Cookies

Analytical cookies are used to understand how users navigate the site and to improve the experience. This information is processed in aggregated and anonymous form.

5.3 Cookie Controls

You can disable or delete cookies at any time from your browser settings. Please note that disabling essential cookies may make some features of the site unavailable.

As a user of the tk10 platform, you have the following rights regarding your own data:

• Right of Access: You can request to know at any time what data tk10 holds about you.
• Right to Rectification: If any of your data is inaccurate, you can request that it be corrected.
• Right to Erasure: Subject to legal obligations, you may request that specific data be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be limited.
• Right to Data Portability: You may request your data in a structured, machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of the above rights, email [email protected]. Our team will respond to your request within a reasonable time.

tk10's services are intended only for individuals aged 21 or over. We do not knowingly collect any information from minors. Age verification is mandatory during the registration process and additional identification may be requested in cases of doubt.

If we become aware that data from a minor has been collected, it will be deleted immediately. If you have any concern about this, please contact [email protected].

The tk10 platform does not contain external links to third-party websites. However, the payment gateways and technology partners used as part of our services may have their own privacy policies. We recommend reading their policies before using those services.

bKash, Nagad, Rocket and Upay each have their own data protection policies, and tk10 is not responsible for them.

tk10 reserves the right to review and update this Privacy Policy as needed. If any significant changes are made, a notice will be published on the website and the "Last Updated" date at the top of the page will change.

Continued use of the site after an update will be considered your acceptance of the revised Policy. Visit this page regularly to stay informed of the latest version.

If a data security breach is identified, tk10 will take the necessary steps as quickly as possible. These include:

• Notifying affected users by email
• Immediately isolating and securing the affected systems
• Investigating the cause of the breach and taking measures to prevent recurrence
• Notifying the relevant authorities where applicable

To report any suspicious security incident, contact [email protected]. Our 24/7 team will resolve your report promptly.

Due to the requirements of our technology infrastructure, some data may be processed or stored on servers outside Bangladesh. Even in such cases, tk10 ensures that the receiving party meets appropriate protection standards and that your data is handled in a manner consistent with this Policy.